Do you know what your intake process is like? Do you know if it's easy to call your office? Dave Tester joins us this week to talk about how he uses the DISC assessment to tailor his communication with different salespeople, how you can use DISC to help understand your team, and how to overcome obstacles on the phone with different personalities.

Check out Dave's work at www.godavetester.com/freestuff and take the DISC assessment for yourself at www.ttisi.com