Key Takeaways:

04:56 - The Best And Worst Employees

07:05 - Relationship Business

08:26 - First Reason Why Your Staff Might Hate You

12:20 - Being Tired Might Get Your Staff Secretly Hate You

15:16 - Being On The Phone All The Time Brings You A Negative Impact

Quotes:

“Everybody is a leader, but a smart leader knows how to bring out the best in other people.” (08:15) (Winn Claybaugh)

“Gratitude is a muscle, it needs to be exercised.” (21:33) (Jason)

“Get back to the original joy, your original why of entering the industry, of wanting to become a salon owner, stay true to what that original reason was, and that brings you the joy. And you better believe, with that joy, that comes along with being a better leader.” (26:27)  (Winn Claybaugh)