Key Takeaways:

05:11 - Goal Of Having A Strong Associate Program

06:48 - Common Mistakes When Building Associate Programs

09:15 - Start Everything By Planning

10:06 - How Does P-A-C-C Improve Your Salon

20:24 - Perfectionist Game VS Installation Game

Quotes:

"All salons are different." (06:38) (Doug)

"Better to be having somebody trained that leaves and somebody that you didn't and stays." (08:18) (Chris)

"That there's a difference between knowing something and being able to do it." (17:48) (Jason)