Key Takeaways:

8:36 - The largest reason your clients are no-showing your stylists

8:43 - Keeping a positive relationship with your staff

8:44 - How to motivate your team to practice their skills

8:48 - Learning the RIGHT lessons from every situation, not just the easy ones

8:50 - Hot tips from 2 successful salon owners on building relationships

Quotes:

“What is the secret ingredient to becoming more successful behind the chair.. It has always been relationships” Matt 8:34

“Give opportunity to people that I see are pushing and putting in effort” Matt 8:45

“I dont do as much management, I do more relationship building” Doug 8:47

“Listening is probably the biggest thing.” Matt 8:51

“Put your hand over your heart next time you are having a conversation” Jason 8:53