As a retailer, you're constantly trying to stay relevant, stay ahead of the trends and predict what your customer is going to want.

1. Know what your customers like

Sounds obvious, right.

Most retailers 'innately' know what products their customers like, and what they don't. What they choose to buy each season, is all "up here" (in their head). However, when I ask retailers to go through their sales data and see what groups of items sell the best, every single time, they're always a little surprised at what tops the list.

Thinking you know what your customers like and having the data to back you up, can change your store from a good store, to a great store.

1. Have a team that accepts responsibility Again, sounds like a no-brainer. Your team should know when something goes wrong, it's their job to fix it, and to own the problem. If you have a team that runs to you every time there is a problem, or they're quick to blame the customer, the pos system, the supplier, anyone or anything but themselves, it could be time for a bit of staff training.

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