I love solving people’s problems to make their lives easier, but as a manager, that may be counter-productive. Coaching a team member is more powerful when you help understand their thoughts and find their own solutions. This helps them solve their future challenges in addition to the current struggle.

Today’s guest is Dr. Marcia Reynolds. Marcia is a world-renowned expert on inspiring change through conversations, delivering programs and coaching leaders in 41 countries while reaching thousands online. She has four award-winning books including the one she just released Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry. Marcia is passionate about how coaching contributes to making our organizations and the world a better place for all.

Marcia and I talk about the difference between advising, questioning and true coaching. We get into the practicality of how to have a productive coaching conversation, and what happens when you actually help someone see their own thought patterns and choose to transform themselves. 

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Read the related blog article: The Manager's Job Is To Be The Coach, Not The Expert

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