In trying to build connection with our team and get them to do something, we often use two fateful words that shoot ourselves in the foot: I NEED. 

Something that is an expectation of a role on your team isn't a need, it's an expectation. It's part of that person's job. By saying "I need," you are asking them to be accountable to you, almost as if they are doing you a favor, as opposed to being accountable to their job. In episode 118 of Managing Made Simple, I talk about how this shows up and what to say instead.

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