Giving our clients that little something extra is something we strive for, but how exactly can you do that? In this episode we keep it light for the holiday season and talk about some ways to go above and beyond for our clients. Good news too: lots of these ideas you can do for FREE! We start with the importance of good listening when it comes to anticipating your client's needs and there is no shortage of practical ideas to add to your business. Whether it's how you answer the phone or how you celebrate closing day, we got you covered! Don't forget the doors to Agent Systems 101 are open NOW! Jump in at agentsystems101.com. Looking for Email Templates 101? They are always available at emailtemplates101.com.