The Modern Manager

13: Essential Communication Skills

Listen Later

As managers, we’re constantly communicating with others by email, chat, phone, and in meetings. We share instructions, feedback, praise, and gratitude. We provide information, ask questions, and offer suggestions. In this episode, we discuss the communication skills every manager (not leader) needs.

 

Get the free mini-guide to help you improve your communication.

 

Join the Modern Manager community to get the full guide to effective communication and many more resources to support your learning journey.

 

Subscribe to my newsletter to get episodes, articles and mini-guides delivered to your inbox.

 

Read the article based on this episode: 5 Communication Skills to Make You a Rockstar Manager

 

Key Takeaways:

  • Share the right information at the right time. 
  • Provide clarity and be direct. What actions should the person take? What should they do with this information?
  • Provide context so the person understand 'why' not just 'what'.
  • Check for understanding. Avoid asking 'yes or no' questions like 'does that make sense?' which can make someone feel embarrassed that they don't understand. 
  • Listen actively, respond to cues from the other person.
  • Match the medium to the content. Consider which mode of communication - email, chat, meetings, etc - will be the most efficient and effective at delivering the message.
  • Say what needs to be said, even if it's hard. Give feedback, share unpopular opinions and speak up.

    •  

    Get it touch! Email me at [email protected]

    ...more
    View all episodesView all episodes
    Download on the App Store
    The Modern ManagerBy Mamie Kanfer Stewart
    • 4.7
    • 4.7
    • 4.7
    • 4.7
    • 4.7

    4.7

    179 ratings

    More shows like The Modern Manager

    View all
    HBR IdeaCast by Harvard Business Review

    HBR IdeaCast

    170 Listeners

    Modern Mentor by QuickAndDirtyTips.com

    Modern Mentor

    688 Listeners

    The Look & Sound of Leadership by Essential Communications - Tom Henschel

    The Look & Sound of Leadership

    1,156 Listeners

    Coaching for Leaders by Dave Stachowiak

    Coaching for Leaders

    1,460 Listeners

    Negotiate Anything by Kwame Christian Esq., M.A.

    Negotiate Anything

    673 Listeners

    How to Be Awesome at Your Job by How to be Awesome at Your Job

    How to Be Awesome at Your Job

    1,034 Listeners

    Radical Candor: Communication at Work by Kim Scott, Jason Rosoff & Amy Sandler

    Radical Candor: Communication at Work

    708 Listeners

    Women at Work by Harvard Business Review

    Women at Work

    1,401 Listeners

    Speak Up: Develop Your Executive Presence & Leadership Communication Style by Laura Camacho

    Speak Up: Develop Your Executive Presence & Leadership Communication Style

    80 Listeners

    Career Contessa by Career Contessa

    Career Contessa

    458 Listeners

    No Bullsh!t Leadership by Martin G Moore

    No Bullsh!t Leadership

    122 Listeners

    The Anxious Achiever by Morra Aarons-Mele

    The Anxious Achiever

    566 Listeners

    Coaching Real Leaders by Harvard Business Review / Muriel Wilkins

    Coaching Real Leaders

    649 Listeners

    HBR On Strategy by Harvard Business Review

    HBR On Strategy

    86 Listeners

    HBR On Leadership by Harvard Business Review

    HBR On Leadership

    153 Listeners