What do you do when feedback doesn’t land the way you’d hoped? In this episode of Managing Made Simple, I dive into a common challenge for managers—team members who respond defensively to feedback—and share actionable strategies for resetting expectations.

Key Topics Covered:

• Feedback Gone Wrong [0:00]
  How to navigate situations where your feedback is brushed off or met with defensiveness.
• Resetting Norms [4:12]
  Tips for re-establishing communication norms and setting the tone for respect.
• Making Feedback Actionable [9:15]
  Using SPI (Situation, Behavior, Impact) to deliver clear and actionable feedback.

Giving effective feedback is a skill, and it’s one your team can learn together. If this is a challenge you’re facing, I’m here to help. I offer team workshops and one-on-one coaching to make tough conversations easier and more effective. Reach out at [email protected] or share my info with your decision maker to get started.

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WORK WITH LIA:

How many times have you thought "I wish this whole managing people thing was a little easier" or better yet - "tell me what to do to be a better manager and I'll do it"?

I've got you covered ;) My new book, The New Manager Playbook, your comprehensive guide to managing with ease and confidence launches on January 27th and I could not be more excited to share it with you.

Head to liagarvin.com/newbook for exclusive updates and bonuses related to launch.

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Website: https://www.liagarvin.com/
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Music by: https://www.instagram.com/isaacy8s/