Today, we welcome Andrew Patterson, Founder and president of Patterson Custom Homes based in Newport Beach, CA. In this episode, Andrew shares his perspective on the client experience as it relates to custom home building. We dive deep into his commitment to quality and building a trust-based relationship with his clients, partners, and designers. 

We also discuss how years of experience and hundreds of builds have contributed to a tried and true process that extends beyond construction and into concierge maintenance services that protect his brand and maximizes his client’s investment. 

 

Show Highlights:

• Business model and approach of Patterson Custom Homes and how it focuses on client experience and quality

• The importance of transparency, upfront planning, and detailed cost data to manage client expectations

• Their custom care program to maintain the quality and longevity of the homes they build, and prepaid maintenance services

• The factors that have contributed to the growth and success of Patterson Custom Homes — focus on integrity, community involvement, delivering an exceptional client experience, etc.

• Benefits of collaborating with interior designers on home renovation projects and how it helps in cost management and product longevity

• The need for synergy between designers, architects, builders, and homeowners for successful project outcomes

• How Andrew’s custom care program extends the client experience beyond project completion by automating home maintenance tasks and keeping the home well-maintained

 

Notable Quotes:

• “The project will always be successful if the client is informed before the project starts, and not just informed on cost, but on the process, how long it takes, and what the actual outcome will be.” - Andrew Patterson
• “Every time we finish a project, we exponentially grow our process, and we refine it tighter and tighter and tighter.” - Andrew Patterson
• “It comes at a price to have a good reputation, and every day before nine o’clock, I’m presented with all these invoices of things that have gone wrong...and I just write checks. I’d rather just have everyone be happy and positive than be richer than everyone else.” - Andrew Patterson 

 

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Supporting Resources:

Patterson Custom Homes Website: https://pattersoncustomhomes.com/

Patterson Custom Homes on Instagram: https://www.instagram.com/pattersoncustomhomes/

 

Sponsor Links:

High Point Market: https://www.highpointmarket.org/registerdbsg

Design Manager: https://designmanager.com