In this episode we discuss: What happens when you listen to the ideas of your team members; taking on silent investors; why you need to always be hiring; the significance in embracing technology; and the impact of protocols and boundaries have on work life balance.

 

Carlson is from Los Angeles and got his start in the restaurant industry when 13 working for his girl friends parents. He has experience from the front line to the front office and knows what it takes to be successful in this highly competitive industry. Today he is sharing what he's learned at andrew-carlson.com, where he writes about leadership, personal growth, and where he educates restaurant & hospitality professionals on how to create successful restaurants by utilizing social media. His work includes programs to ensure exceptional customer service to creating unforgettable experiences. Andrew's programs and consulting reflect the realities of doing business in a changing, challenging marketplace.