The first Hospitable Town Hall of 2026 featured updates on the product roadmap and company initiatives. The team highlighted the focus for 2026, which includes polishing existing features, enhancing performance, and launching a property manager marketplace. They discussed improvements in listings management, operations, and the inbox, as well as new revenue opportunities through upsells and trip insurance.

Timestamps:
0:00 - Introduction
3:00 - New Team Members
8:13 - 2026 Roadmap
The team emphasized the focus on growing the seeds planted in 2025, such as listing management, AI integration, and the Mogul platform. The roadmap for 2026 will prioritize improving existing features and expanding their utility to more users, shifting away from the intense feature releases of 2025.
13:09 - Listing Management Platform Updates
The team presented updates on listings management, highlighting current features and upcoming improvements. They announced the beta launch of cancellation policies, property creation, and spaces management, with a new VRBO integration pilot starting in two weeks.
17:00 - Operations Product Enhancements
Hospitable discussed the improvements made to the operations product in 2025, including AI-generated checklists, issue alerts, and a marketplace for cleaners. They outlined plans for 2026, including refining task assignment, releasing a cleaner app, and redesigning the inbox with new features such as WhatsApp and SMS integration.
23:23 - Listings Optimization and Direct Booking
The team discussed listings management and optimization for 2026, focusing on improving rankings, conversions, and quality through insights and amenities features. They highlighted effortless distribution across multiple channels, including TripIt.com, Marriott Homes and Villas, and Rentals United, aiming for simplified setup and increased visibility. Hospitable also emphasized the importance of direct bookings, introducing a next-generation direct website builder with advanced customization and AI-assisted setup to enhance brand presence and booking conversions.
26:55 - Upsells and Add-Ons
The team discussed the evolution of the guest portal, highlighting its transformation from a basic tool to a significant revenue driver. They introduced a new feature, trip insurance, which will be available to all USD hosts by the end of the day. The team also announced plans to develop damage waivers and a property opportunity dashboard to help hosts optimize their business and revenue opportunities.
33:44 - Property Manager Marketplace Launch
The team discussed the success of upsell features and introduced a new marketplace for property managers. They explained that the marketplace would connect property managers with potential clients and help owners find trusted managers.
42:25 - $HOST Token Updates
45:09 - Upcoming Events
46:25 - Q&A