Kelsey Crowe, Ph.D. heads Empathy Bootcamp, a company that trains people to be more empathetic. She's also the author of There Is No Good Card for This. She's an expert in helping people find the best words to say to someone going through a tough time.

Some of the things she talks about today are why it's so difficult for us to know what to say to someone who is in pain, the one phrase you can use in almost any situation, and the things you can do for someone who is going through a hard time. Whether someone you know has lost a loved one or they've been diagnosed with a serious illness, Kelsey will help you find the best words to say to them.

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