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In this conversation, Brad Englert discusses the significance of mentorship and relationships in professional settings, emphasizing the importance of building trust and transparency as a leader. He shares personal experiences that highlight how effective communication and genuine care for others' success can foster a positive organizational culture. The discussion also touches on the need for leaders to be adaptable and to prioritize their team's well-being, ultimately leading to a more engaged and productive workforce. Traci and Brad explore the intersection of personal commitments and professional responsibilities, emphasizing the importance of leadership, communication, and customer relationships. They discuss how career choices can be influenced by personal circumstances, the significance of mutual commitment in leadership, and the necessity of managing expectations. The dialogue also highlights the emotional impact of work commitments, the art of asking questions, and the distinction between customer care and customer service. Ultimately, they stress the value of building trusting relationships in both personal and professional contexts.

Learn more about Brad and grab a sample of his book here: https://bradenglert.com/bthb/

Connect with Traci here:

⁠⁠⁠⁠https://linktr.ee/HRTraci⁠⁠⁠⁠

Chapters

00:00 The Importance of Mentorship and Relationships

22:02 Building Trust and Transparency in Leadership

25:09 Navigating Career Choices and Personal Commitments

26:08 The Importance of Leadership and Commitment

28:57 Managing Expectations and Communication

30:45 The Art of Asking Questions

32:48 Emotional Impact of Work Commitments

36:52 Prioritizing Customer Relationships

40:09 Customer Care vs. Customer Service

42:43 Building Trusting Relationships

Disclaimer: Thoughts, opinions, and statements made on this podcast are not a reflection of the thoughts, opinions, and statements of the Company by whom Traci Chernoff is actively employed.