To kick off 2025, Ceri Otero, a Master Shopkeeper member and former radio personality (cool, right?), asked if she could interview ME, Kathy Cruz. After episode #231, she decided to flip the script and gather questions from the community for this vulnerable conversation.

In part 1 of this episode, we talk through topics like inclusivity, resilience, dissappointments and mindset.

Tune in next week for part 2 of this Kathy Cruz interview where I reflect on my business journey as we step into the new year.

Timestamps

• [00:08:02] Why inclusivity is extremely important to Kathy in her work
• [00:08:39] Why being a detective makes for a great coach and strategist
• [00:11:18] Two key activities that helped Kathy Cruz step into her Zone of Genius
• [00:16:25] How Kathy Cruz handles disappointments
• [00:19:37] How Kathy Cruz has learned to enjoy the journey over the accomplishment
• [00:21:04] How Kathy Cruz defines success
• [00:22:32] How Kathy Cruz sets boundaries

 

For show notes, including links to anything mentioned in this episode, visit www.savvyshopkeeper.com/episode238.

Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here:

Website: Retail Business Coach For Brick & Mortar Store Owners • Savvy Shopkeeper Instagram: @savvyshopkeeper Mastermind Group: Master Shopkeepers