Customer service is at the heart of the member experience.

No matter how great your membership site is, you’re going to have members contacting you for additional support at some point.

Providing your members with good customer service is an easy way to elevate their experience of your site, and similarly a bad customer service experience will quickly turn their opinion of your membership sour.

In this episode, I break down the 4 step approach to master your customer service strategy, as well as specific tactics for streamlining customer service as your membership scales.