In this episode we talk about leading from where you are, staying in touch with what fascinates you about this industry, how to overcome the lens through which a manager is seen, and representing the product and the story behind it. 16 years of experience as a barista, trainer, USBC competitor, competition creator, writer, consultant, and manager have been good to Chris Deferio. Along the way he has picked up key tips and insights into the foundational elements of what it takes to run a thriving and successful cafe. Today, Chris serves as Shop Operations Manager for Sunergos Coffee in Louisville, KY and when he's not in the cafe he's sharing what he's learned about that business with his podcast Keystotheshop.com