In this podcast episode, Lindsay Dollinger discusses the importance of implementing the Disney model of customer service in your business. She emphasizes the need to provide exceptional experiences to your customers and suggests starting interactions with a smile to create a positive atmosphere. Lindsay highlights the significance of personalized notes, messages, and gifts to create a memorable experience. She also encourages exceeding expectations and empowering your team. Lindsay discusses the importance of creating a culture of service and emphasizes consistency in delivering high-quality service. She also discusses the importance of follow-up and personalization in customer service. Overall, Lindsay believes that by implementing these strategies, businesses can create a magical customer experience and set themselves apart from the competition.

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