September 18, 2019

#31 HOW TO GIVE NEGATIVE FEEDBACK with Dr. Andrea Wojnicki

22 minutes

Giving negative feedback is challenging and stressful. You will learn the mindsets, do’s & don’ts, and frameworks to help you give negative feedback effectively. Be constructive. Don’t make it a surprise, don’t joke around, don’t threaten the person. Be empathetic (compliment in public, criticize in private), be objective and professional, and LISTEN. Make sure that the feedback is S.M.A.R.T.: Specific, Measurable, Action-oriented, Realistic and Timely. Avoid the “Poop Sandwich,” and try the Start-Continue-Stop framework.

References & Links

BOOKS

“FEEDBACK (and other dirty words): Why we fear it, how to fix it” by Tamra Chandler – https://amzn.to/2O4eHTk

“HBR Guide to Delivering Effective feedback” Harvard Business School Press – https://amzn.to/307UzXX

SOURCES

“The Feedback Fallacy” – HARVARD BUSINESS REVIEW – https://hbr.org/2019/03/the-feedback-fallacy

“Seven Ways to Effective Feedback” – Grant Wiggins, FEEDBACK FOR LEARNING – http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx

“Why the Velvet Hammer is a better way to give constructive criticism” – FAST COMPANY – https://www.fastcompany.com/90319581/why-the-velvet-hammer-is-a-better-way-to-give-constructive-criticism

“The Better Way to Deal with Criticism at Work” – GLOBE & MAIL – https://www.theglobeandmail.com/business/careers/management/article-the-better-way-to-deal-with-criticism-at-work/

“How to give negative feedback more effectively” – FORBES – https://www.forbes.com/sites/ashiraprossack1/2018/08/31/how-to-give-negative-feedback-more-effectively/#4bbbeae44163

“Four New Ideas for Giving Feedback that get Positive Results” – FORBES – https://www.forbes.com/sites/amberjohnson-jimludema/2019/06/09/four-new-ideas-for-giving-feedback-that-gets-positive-results/#391f4520a73d

“Why What You Say as a Leader Doesn’t Matter” – FORBES – https://www.forbes.com/sites/louisefron/2015/05/26/why-what-you-say-as-a-leader-does-not-matter/#132cd32f8cd4

“How to Use Negative Feedback to be More Successful” – FastCompany – https://www.fastcompany.com/40443349/this-is-how-to-use-negative-feedback-to-be-more-successful

Bridgewater Associates: https://www.bridgewater.com/

Reports on its radical transparency in providing feedback:

https://www.cnbc.com/2019/08/27/bridgewater-associates-ray-dalio-why-you-should-love-criticism.html

https://www.businessinsider.com/bridgewater-ranked-employees-by-performance-2018-3

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Talk About Talk - Communication Skills Training

By Dr. Andrea Wojnicki

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