How do you keep the peace in your membership community? As a community leader, it’s your job to make the space your members inhabit welcoming, friendly, and harmonious.

But managing a big group of members can be tough. Sometimes people are rude, break the rules, others feel left out, and this leaves people feeling uncomfortable.

No one wants to stick around in a toxic community.

So, how do you keep the peace and deal with members who break the rules? Having a plan in place will help limit the damage and keep everyone happier. In this episode, I dive into six simple ways to maintain the harmony in your online community.

Essential Learning Points:

• Why you need to keep the peace in your online community
• How to put clear rules in place and enforce them
• Why it’s important to lead by example
• Why you might want to appoint moderators
• The benefits of encouraging members to use real names and photos
• Why you shouldn’t only interact with the cliques

Important Links & Mentions:

• The Membership Guys
• Membership Academy
• How to Deal with Problem Members Inside Your Community

Key Quotes:

“There's no point in having guidelines on what is and isn't acceptable if you're not going to enforce them.”

“If you can get that accountability and that responsibility in there, then that can play a massive part in giving you a harmonious, positive community dynamic.”

“One of the worst things that you can do as a community leader is to get involved in a clique within your community because that is a guaranteed way of excluding the majority of your member base.”