January 22, 2019

35: How to Evaluate Your Team’s Work

15 minutes

I’ve found that most teams don’t often enough pause to reflect on or evaluate the success of the work itself. There is so much to do, that we just keep pushing forward without pausing to ask how we’re doing and if we should keep going. In this episode, I outline four approaches to evaluating your teams’ work.

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Key Takeaways:

Evaluating your team’s work is different from evaluating individual or team performance.

Evaluation meetings go by various names: retrospectives, post-mortums, after action reviews or plus/deltas.

There are for approaches to measuring your team’s work: (1) Accountability - Did we do what we said we would do? (2) Impact - Did the result of our work make a difference and did it matter? (3) Learning - What did we learn by doing this work? (4) Cost-Benefit - Is the investment we made worth the return?

Evaluating your teams work is critical to building trust, streamlining your processes, improving impact and allocating resources.

By evaluating your team’s work across all four dimensions, you will be able to accurately determine if the work was successful, how to improve it, and whether to do it again.

(1) Accountability. Ask questions like: Did we execute the project activities on time? If not, why?, Did we stay on budget? If not, why?, We we accomplish all the work? If not, why?

(2) Impact. Ask questions like: What is the result of the work we accomplished?, What impact did the work achieve?, Did we achieve the outcome we expected?

(3) Learning. Ask questions like: What might we do differently if we did a similar project again?, What surprised you - either in a good or disappointing way?, What worked really well ? Why?, What didn’t work so well? Why?

(4) Cost-Benefit. Ask questions like: What was the full total of resources invested in or deployed for this work? (people, time, energy, finances, social or relational capital, physical resources), What other ways might we accomplish the same impact?, What didn’t we do because of the resources spent on this work?

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By Mamie Kanfer Stewart

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