Why do so many managers struggle to let go of tasks, even when they know that holding onto everything stifles their ability to scale? 

The secret is to document things so clearly that others can succeed without you.

Fortunately, today’s guest is an expert at helping leaders let go. 

Chris Ronzio is the Founder and CEO of Trainual, a platform reshaping how businesses onboard, train, and scale their teams. A lifelong entrepreneur, he helps leaders unlock growth by mastering the art of documenting and delegating. Chris is also the bestselling author of The Business Playbook: How to Document and Delegate What You Do So Your Company Can Grow Beyond You. Beyond work, he’s a husband, father, and passionate Phoenix Suns fan.

In this episode, Chris shares frameworks and strategies to help managers create clarity, engage their teams in documentation, and free themselves up to focus on what matters most.

In the extended conversation, Chris explores how to turn documentation into a team sport, cascade delegation across levels, and troubleshoot when processes aren’t followed—revealing practical ways to finally stop doing it all yourself.

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Conversation Topics

• (00:00) Introduction
• (02:34) Why managers struggle to let go
• (06:23) Delegation tools and frameworks
• (14:38) Training and ramp-up expectations
• (17:31) Tools and systems for documentation
• (19:15 ) The Four Ps of a business playbook
• (22:40) Building culture through documentation
• (25:56)  Keeping documentation alive
• (29:47) Documentation as a team sport (Extended Episode Only)
• (32:43) Delegation cascades across the team (Extended Episode Only)
• (34:18) When processes aren’t followed (Extended Episode Only)

Additional Resources:

- Get the extended episode by joining The Modern Manager Podcast+ Community for just $15 per month

- Read the full transcript here

- Follow me on Instagram here 

- Visit my website for more here

- Upskill your team here

- Subscribe to my YouTube Channel here

Keep up with Chris Ronzio

- Follow Chris on LinkedIn here

- Follow Trainual on Instagram here

- Learn more on his Website here

- Explore Trainual's platform here 

Guest Bonus: FREE PDF: The 4 Ps: What to Document

While not an exhaustive list, this extensive 4-page PDF will give you

a good starting point when deciding what policies you need to document first. 

To get this bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.

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The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive and great work gets done.

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