Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success.

In this episode, your hosts, Steve Kyles and Frank Garay discuss the importance of having a solid process in place to handle tough conversations with agents and clients.

Discover the VEI system—Validate, Educate, and Instruct—that can help you navigate these difficult situations with confidence.

Learn from real-life examples and gain insights on how to communicate effectively, manage expectations, and maintain trust with your partners.

Don't miss out on the opportunity to enhance your skills and improve your closing success rate!

If you're interested in learning more about building a strong operations team and improving your loan processing, visit frankcall.com for more information!

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