This isn’t just a corporate chat!

I’m joined by Jason Bloomfield, Global Head of Change and Experience Design at Ericsson. With 20+ years of experience across companies like M&G PLC, Prudential Financial, and MetLife, Jason’s been in the trenches of M&A integration, direct-to-consumer strategies, and organizational transformation.

Jason opens up about some real-life disruptions—like how his parents’ separation shaped his resilience and how he’s learned to turn big challenges into meaningful change. Whether you’re dealing with personal or professional transformation, Jason’s stories will hit home and keep you hooked.

Episode Breakdown:

0:36—It's All About Giving Back

4:02—From Upper Middle Class to Crash Course in Adulting: Why Unwanted Life Experiences Can Be Your Best Teachers

“I was in the middle of high school, where focus on study really needs to ramp up. Instead, I was learning home economics by necessity and dealing with my parents’ rapidly deteriorating relationship.”

14:04—Building Resilient Relationships: Navigating Anxiety and Fear During Mergers & Acquisitions

17:26—Being human: How is it possible to scale empathy to 100,000 people across 180 countries?

24:44—Navigating Company Pride: When Heritage Turns into Hurdles

“It’s quite a thing to come into a company that has 140, 150 years behind it. Pride can at times obscure a line of sight on the way forward.”

31:11—Asking the Right Questions: The Surprising Reasons Retirees Didn’t Want to Go Paperless

“We thought retirees were less digitally comfortable, but it turns out it was a trust issue—without something physical, they feared companies might alter their records behind the scenes.

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