Hosting Hotline: How Do I Know If a Guest Is Scamming Me?

In this episode of the Hosting Hotline, we're diving into a tough but important topic: how to handle guest claims that may not be true—specifically bed bug accusations. Francesca from Puerto Rico calls in to ask about a troubling trend she's noticing among fellow hosts: guests claiming bed bugs without evidence.

Sarah shares her personal experience of dealing with bed bugs in New York City and breaks down the realities of what these pests are, how they spread, and what it really takes to get rid of them. She and Annette also offer advice for how hosts can prepare, respond quickly and professionally to guest claims, and protect their reputation and revenue in the process.

Whether it’s a true infestation or a potential scam, this episode will help you feel more confident handling high-stress guest situations with professionalism and care.

Resources:

How to Respond to Negative Airbnb Reviews | Subscribe to our YouTube Channel

Mentioned in this episode:

Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!

Quiz | Take our quiz to reveal your hosting personality style!

Proper Insurance | Book Your Risk Assessment Today