Your property management system (PMS) is supposed to make hosting easier—but what happens when it feels like it's limiting what you can do on Airbnb?

In this Hosting Hotline episode, we answer Leslie’s question about using HostAway and navigating PMS limitations when trying to run last-minute promotions or access Airbnb’s categories (like treehouse, cabin, or OMG stays).

We break down:

• Why some Airbnb features may not be visible through your PMS
• How to troubleshoot and get direct support from both your PMS and Airbnb
• The truth about Airbnb categories and how listings actually get included
• Tips for using office hours and chat support to get unstuck faster

If you've ever felt unsure whether your PMS is helping or holding you back, this episode is for you.

Resources:

• How to Create a Direct Booking Site for Your Airbnb Business | Subscribe to our YouTube Channel
• Hostfully | Get $500 off with code TFV500
• Pricelabs | Sign up for your free 30-day trial today!

Mentioned in this episode:

Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!

Quiz | Take our quiz to reveal your hosting personality style!

Proper Insurance | Book Your Risk Assessment Today