No matter how well you prepare your space, accidents happen—and that’s just part of the short-term rental business. But when damage occurs, do you know how to handle it professionally, recover costs effectively, and keep your emotions out of the process?

In this episode, we walk you through how to navigate guest damage, from identifying what actually qualifies as a damage claim (versus normal wear and tear) to how to submit a successful claim with Airbnb’s AirCover. We also talk about communicating with guests, what to say (and what not to say), and how to prepare your systems before damage even occurs.

In this episode, we cover:

• What doesn’t qualify as a damage claim (even if it’s frustrating)
• Examples of true negligence and when to take action
• How to approach your guest with professionalism and clarity
• What Airbnb expects for reimbursement—and how to give it to them
• Why speed and documentation are critical when filing a claim
• How to prevent retaliatory reviews
• Planning ahead: insurance, margins, and staying level-headed

Resources:

• AirCover is not insurance | Proper Insurance (our preferred STR insurance)
• YouTube: 11 Ways to Avoid Parties in Your Airbnb

Mentioned in this episode:

StayFi | Go to www.stayfi.com and enter TFV to get 50% off your first three months.