Beyond Philosophy has won Financial Times recognition 3 years running for leading management consultancy organizations. We credit our success to a team-building strategy of complementary skills. So it occurred to me that I should share my formula for success. In this episode, we explore the 5 rules for building a successful Customer Experience team. These rules are the concepts we use for our team building and the team building we do for clients, so we know it works—and hope they will do the same for you.