Show notes… Favorite success quote or mantra:

Jim: Gratitude is the greatest of all virtues and is the cornerstone of all others.

Kelli: Everyone you meet is fighting a battle you know nothing about so be kind always.

In this episode with Jim and Kelli Laube we discuss:

• Emotional intelligence
• Being mindful
• Treating guests like they matter always
• Making guests lives better through hospitality/service
• Being thankful/grateful
• Always try to grow
• RestaurantOwner.com's resources and values
• Inventory control
• The importance of leadership and culture
• The importance of knowing how to operate ALL aspect of you business from serving up through management
• Hospitality can turn a bad experience into a good experience
• Human beings as emotional beings
• Hospitality MUST expand to your servers
• Leave guests happier than how they arrived
• The importance of repeat business
• Hospitality as an infinite, free resource and how YOU MUST utilize it
• Hospitality causes your restaurant to stand out
• The "hospitality gene"
• Hiring the right people
• How to work hospitality into your staff and members of leadership
• YOU MUST show that you care about your staff on a one-on-one level
• The importance of pre-meal/pre-shift
• SMILE!!!

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BentoBox helps restaurants grow their business through a connected suite of tools, offering them an integrated website to connect with their guests and drive revenue online. Restaurant owners and operators are able to easily update menus, promote specials, take catering and event inquiries, sell merchandise, gift cards and more.

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Recommended Books:

• Emotional Intelligence
• Setting the Table

Contact info:

RestaurantOwner.com

Email: [email protected]

Email: [email protected]

Thanks for listening!

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Huge thanks to Jim Laube and Kelli Laube for joining me for another awesome episode. Until next time!

Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!