Kiera responds to a listener request about inspiring team members to level up in their role. She lays out how to go about it in four steps:

1. Ask yourself if your culture is one that expects team members to level up

2. Establish continual meetings and check-ins to encourage growth

3. Have direct conversations with the coworker(s)

4. Make sure leveling up is the way they want to go (not just you)

When a team is leveled up, everyone is happier, including the patients.

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