Marketing Tactics, Patient Experience, Social Media - Join us in this week's podcast as we sit down with Catherine Maley, author, distinguished speaker, and esteemed marketing coach for cosmetic practices! The conversation delves into the critical importance of enhancing the patient experience, particularly in aesthetics, where luxury and personalized care can set practices apart. We discuss the evolving landscape of the industry, including the increasing role of technology and AI in patient interactions and practice management. Catherine offers insights into effective strategies for reputation management, especially when handling negative reviews, and the significance of consistent, high-quality customer service. The episode also explores current trends in aesthetics, along with the importance of social media in building a practice's brand and personality. Tune in for an engaging discussion filled with practical advice and forward-looking insights into the world of aesthetic medicine!