Welcome to part 2 of our 3-part series where we try to get comfortable with the uncomfortable (and inevitable) discussions of a studio owner.

In Episode 675: The Most Uncomfortable Conversations You're Avoiding (That Are Costing You Thousands), Coach Matt Hanton and I hit the topic of talks with your team.

• Hone your tone: always treat people relationally, not transactionally

• Tell it like it is: be direct and candid; don't sugarcoat or complicate

• Try SBI: use the non-personal Situation, Behavior, Impact approach

• Crunch the numbers: share benchmarks and expenses for compensation convos

• Normalize feedback: provide informal reviews and regular performance evals

Ultimately, it's all about respect, honesty and a mutual mission to support the business. Grab our practical recos in Episode 675.

Catch you there,

Lise

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