In part 3 of this series about uncomfortable conversations, we're addressing what every successful boutique fitness studio owner eventually encounters: tough convos with clients.

Coach Matt Hanton and I unpack these member interactions in Episode 676: The Most Uncomfortable Conversations You're Avoiding (That Are Costing You Thousands).

• Speak truth: acknowledge that, in fact, the client is NOT always right

• Expect criticism: respond to every review factually, respectfully and thoughtfully

• Play by the rules: enforce Code of Conduct violations immediately and consistently

• Equip and empower: train and expect your team to act; back them up

• Cover your bases: record meetings, bring a witness, create a paper trail

How you handle these conversations impacts your profitability, your team/client culture and your studio's reputation in the community. Episode 676 is your go-to guide.

Catch you there,

Lise

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