Recently, a client contacted me because she had received an angry email from an upset client. She wasn’t sure how to respond, and I don’t blame her. It can be tough to know what to say when you’re dealing with someone who’s disappointed in their work with you.

At some point, everyone who runs a business (or works in any kind of service related job!) will have to deal with an unhappy customer. How you respond can make all the difference! 

In this episode, you’ll learn my strategy for dealing with unhappy customers so that I feel better and can leave the conversation feeling like I’ve put my best foot forward.

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