Whether you said something out of anger and hurt your partner’s feelings or you completely forgot about a deadline for work, your next move is critical.

Saying, “I’m sorry,” doesn’t automatically make things better. Apologies often fall short—or even make things worse. 

But there is a way to make an apology effective. 

In fact, when an apology is delivered well, you might make things better than they were before you messed up.

So on today’s Friday Fix, I share the exact things you should say to increase the chances that your apology will be accepted. 

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