In this episode, Lindsay and Carey sit down with Charles Symington, the CEO of the Independent Insurance Agents and Brokers of America, to discuss his journey in the insurance industry and the challenges faced by independent agents. The conversation covers the current hard market and the impact of technology on the industry. Symington emphasizes the importance of independent agents in offering customization, choice, and advocacy to customers. He also highlights the need for agents to adapt to technological advancements and the role of associations in supporting their members.

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