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Be predictably calm. Chaos happens. Great leaders don’t add to it—they absorb it and steady the room.

Set the standard in public, correct in private. Praise loudly, coach quietly. Your culture listens to how you handle both.

Decide faster than you feel ready. Indecision is more exhausting to a team than a wrong call that gets corrected.

Say “thank you” more than you think you should. Effort noticed is effort repeated—especially in a high-stress environment.

Coach the why, not just the what. People don’t commit to tasks; they commit to purpose.

Protect your best people from burnout. The schedule is a leadership tool, not just a staffing solution.

Own the misses—out loud. Accountability from the top gives everyone else permission to improve.

Work on the business in front of your team. When they see you planning, training, and improving—not just firefighting—they follow suit.

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