Ever had one of those experiences where you walk out of a business shaking your head, wondering how they’re even still in business? That was me this week… at the bank. In this episode, I’m sharing what might just be the WORST customer experience I’ve ever had, and I’m fired up about it.

We’re breaking down exactly what happened, why it was such a train wreck, and more importantly, what every business owner can learn from it. Taking care of the customer isn’t complicated — yet so many companies still get it wrong. If you want to build a winning business, this episode is your wake-up call.

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SnowNtell.com (Oct. 27-31)

🚨 BIG ANNOUNCEMENT: TICKETS ARE OFFICIALLY ON SALE! 🚨

Lawntrepreneur Academy LIVE 2025 is locked, loaded, and ready to change the game!

📍 Join us this November in Novi, MI for the premier live event in the green industry — packed with: 🎤 An All-Star Speaker Lineup 📈 Proven Business Growth Tactics 🤝 Networking with Industry Leaders 🎁 Swag, Giveaways & Unforgettable Moments

✅ Seats are limited and will sell out fast — don’t wait! 👉 Get your ticket now at LawntrepreneurAcademy.com

This isn’t just a conference — it’s your next level.

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Be part of a community where your success isn’t diminished by helping others succeed. Get encouraged, ask questions, and gain valuable insight to help you grow your lawn care business. 👉 Join the LINK Membership

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🧠 LMN Mastermind Sessions Try LMN Landscape Software — use code BRIAN for special savings: Learn More

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Use code: BRIANS10 to save 10% at the links below:

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