when a hostage negotiator breaks down how to find common ground with people you're arguing with, you listen. Voss emphasizes the importance of empathy, active listening, and creative problem-solving in reaching successful agreements.

OR TRY FREE VIA PUBLIC LIBRARY? https://www.hoopladigital.com/ OR https://www.overdrive.com/apps/libby

RESOURCES: Free PDF of the book: http://livre2.com/LIVREE/E1/E001005.pdf or synopsis: https://en.wikipedia.org/wiki/Christopher_Voss or https://www.samuelthomasdavies.com/book-summaries/business/never-split-the-difference/

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