Chris Voss, author of Never Split the Difference and CEO of the Black Swan Group joins me to talk about everything negotiations and using tactical empathy day to day.

Difference between hostage and business negotiation
Truly listening 
Dangers of win-win mindset
When you enter a negotiation
Your values vs company values
Not being held hostage yourself
Creating urgency when it doesn't appear to be there

Want to learn more from Chris? Text FBIEMPATHY to 22828.