Juliana Schroeder, Associate Professor at UC Berkeley Haas School of Business, unpacks the evolving dynamics of communication in the human-machine era.

Juliana dives into the intersection of human and machine interaction, highlighting how technological advancements like generative AI are reshaping how we connect, collaborate, and convey ideas. From leveraging paralinguistic cues to mastering the art of switching between communication modalities, Juliana emphasizes the timeless value of empathy, adaptability, and emotional intelligence in navigating a world increasingly mediated by technology.

Key Highlights of Our Interview:

The Mind Behind the Machine

“AI isn’t just changing technology; it’s reshaping how we think, act, and perceive power. When virtual assistants act human-like, they give users a psychological boost that can even alter decision-making.”

Confirmation Bias Central

“When users consult ChatGPT, it often mirrors their ideas, reinforcing their thoughts. It’s a colleague that nods a lot but rarely challenges, creating a unique kind of echo chamber.”

Medium Matters

“From text to video to voice, the platform you choose shapes how your message lands. Want to make a strong first impression? Skip the text and go for face-to-face—or at least a well-delivered elevator pitch.”

Humanize the Experience

“Paralinguistic cues—like tone of voice and facial expressions—are what make conversations truly human. To connect, think beyond words and embrace the richness of full-spectrum communication.”

High Stakes, High Scrutiny

“In critical domains like hiring, people demand transparency. The idea of an algorithm handling everything creates unease, sparking backlash when decisions feel like they emerge from a ‘black box.’”

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Host: Vince Chan | Guest: Juliana Schroeder, PHD

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