February 28, 2023

A Guide Dog at Gatwick Airport; A New Travel Companion on Trains

18 minutes

Eleanor Burke recently travelled to Ireland via Gatwick Airport with her guide dog. She has made this journey many times before but this time was held up for an hour in the security area by a member of staff that was not satisfied with her guide dog's documentation. We invited her onto the program to tell us what happened. Adam Jones is Gatwick's Head of Passenger Services, he explains the steps they will be taking to ensure this does not happen to other guide dog owners.

Avanti West Coast are trialling a new WhatsApp messaging service, called Travel Companion, that will allow disabled passengers contact someone for help before, during and after their train journeys. Ricky West and Martin Byrne are both visually impaired and are working on the service, they tell us what people can expect from it. The number to contact the service is 07980037037.

And an update on the state of the tactile paving installations across the UK's rail network.

Presenter: Peter White

Producer: Beth Hemmings

Production Coordinator: Liz Poole

Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

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