Matthew Strelitz, Director of Performance Marketing at the Miami HEAT, explains how the HEAT’S ecommerce model differs from other sports franchises. Their DTC approach has scored big in terms of securing a robust revenue stream in the face of a pandemic-induced sales slump, as well as rewarding internal innovation, enabling agile product launches to capture the latest on-court heroics, strengthening a commitment to inclusivity, and allowing a lifestyle brand expansion.