In this episode, Jimmy Purdy and his wife Leigh-Ann, are joined by Kristin Danner and Paul Danner. They delve into a comprehensive discussion about the pressing issues in the automotive industry, from employee compensation to charge rates for services and more. Hear how missteps, such as a relocated car fuse, can lead to substantial repair hours, showcasing car diagnostics' intricate and often underrated complexity. Also, don't miss out on hearing how the Danners have chosen to embrace a new chapter in their lives, focusing on giving back through their Scanner Danner Charities Inc. and the trials and triumphs that come with it.

01:30 The Pressure of constant demands is overwhelming for Dan.
05:02 Circuit main feeds had 29 volts from the relocated fuse.
09:12 Teaching focused on learning and thought processes.
10:38 Critics miss the point of behind-the-scenes work.
13:18 Unfair comments; learned to handle negative reviews.
16:26 Confusion about the negative impact on the automotive industry.
19:43 Focus on your ideal clientele, not others.
24:32 Balancing customer care and employee compensation struggle.
27:27 Be on time or face consequences.
29:29 Ensuring quality vehicle repairs and customer care.
34:42 Building the right team takes time and effort.
35:26 Stay in your lane and don't change.
40:09 Supporting creators benefits everyone in the end.
42:22 Consider choices based on true satisfaction and giving.
45:30 Shop owners discounting affects technicians' income.
48:50 Relieved when your wife walked into the room.