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July 30, 2023

Beers & Basics: Bad Customers - we’ve all had them, or you will one day and sadly not every business relationship will be ideal!

13 minutes

The boys are enjoying a great beer and discuss customers, in this case - bad customers. Every electrician will have an experience with a non-ideal customer where, for one reason or another, things simply don’t go to plan.

In this episode Cam and Crowie talk...

99% of dealings are great, but inevitable you’ll have experience with a bad apple.

How to identify a customer that isn’t ideal for your business.

How to deal with a “bad customer” situation.

Non-ideal customer vs bad communication.

If you always have a bad customer, it may be a you problem.

Sometimes it’s an invoice dispute, sometimes the original job plan changes and your work and the customers ideas no longer align. Inevitable you’ll have a problem with a customer in one way or another. Crowie and Cam discuss some ways you can handle bad customers as an electrician and some steps you can take along the way of any job to mitigate that.

...more