EV chargers are popping up in shopping centers everywhere, promising “free” money through ancillary income deals—but I say: not so fast. In this episode, I break down the hidden risks of adding EV charging stations, especially when it comes to parking ratios and long-term tenant satisfaction.

I explain why I haven’t jumped on the EV charger bandwagon just yet, including the potential loss of valuable parking spaces and the unintended consequences it could have on restaurant tenants and customer traffic. If you're considering installing EV chargers at your property, this episode might change your approach.

Key Insights:

✔️ EV charger companies often provide free equipment—but at the cost of parking spaces

✔️ Losing key parking can negatively affect restaurants and high-traffic tenants

✔️ Ancillary income is great, but not if it reduces your overall leasing potential

✔️ Every parking decision should factor into your site’s overall tenant mix and traffic flow

✔️ What looks like “free money” could cost you in NOI down the line

Ever wonder what your leasing broker is really dealing with behind the scenes? In this episode, I give shopping center owners a brutally honest breakdown of what it’s like to be a retail leasing broker - from commission-only paychecks to years of hustling without listings or income. If you're considering hiring a broker (or trying to figure out why yours isn’t delivering), this is a must-listen.

I share the hidden realities of training, hunger, experience, and how to spot the difference between a hustler and someone just riding the title. Whether you’re managing a broker or deciding whether your nephew should give it a go, this episode helps you make smarter decisions and set more realistic expectations.

Key Insights:

✔️ Most commercial leasing brokers start commission-only and need a second job to survive.

✔️ Newbies rarely get proper training—owners should ask how they learned the business.

✔️ A broker’s “hunger” is often shaped by their early hustle, not their title.

✔️ Big brokerage firms don’t always train or assign listings to juniors.

✔️ Rockstars with 30+ listings probably aren’t cold calling for your 1,200 SF vacancy.

✔️ Don’t assume activity—ask direct questions about canvassing and prospecting habits.

Not all strip centers are created equal - and if you're looking to buy one, you better know what to look for. In this episode, I break down the critical (and often overlooked) details that can make or break your investment.

From parking ratios and restaurant tenants to visibility challenges and shifting demographics, Beth shares the exact advice she’s giving in DMs and emails to prospective buyers. I even open up about a shopping center I couldn’t lease - because of poor visibility - and what I learned the hard way.

Thinking about splitting a 10,000 SF space into four bays? I get into the real costs - and why you should lease it first, then build it out. This is must-hear guidance for anyone buying or repositioning a center in today’s market.

Key Insights:

 ✔️ Restaurants bring rent—but need the most parking

 ✔️ Poor visibility = long, painful vacancy battles

 ✔️ Traffic counts and tenant mix reveal a center’s true potential

 ✔️ Changing demographics can stall leasing momentum

 ✔️ Splitting space costs six figures—lease before you spend

 ✔️ Homeless issues? Temporary security can work wonders

This episode is full of tactical tips for evaluating a deal beyond the surface. If you’re serious about buying strip centers, this is your blueprint to avoid costly mistakes—and lease faster, smarter, and stronger.

We’re always told to be responsive - but can you be too responsive? In this milestone 50th episode, I share when rapid response is a superpower in leasing… and when it actually backfires. From texting prospects on planes to responding to market study calls, she outlines when responsiveness builds trust - and when it trains tenants to abuse it.

I also share my policy for returning broker calls, handling problem tenants, and even paying vendors fast to earn loyalty. But for those few tenants who call every day with non-issues? I explain exactly why not calling back immediately is the right move.

Key Insights:

✔️ Text-for-info signs increase lead response, even mid-flight

✔️ Always return broker and vendor calls—it pays off long term

✔️ Pay vendors quickly to get prioritized in return

✔️ Some tenants use quick replies to demand excessive attention

✔️ It's okay to delay responses to problem tenants—set boundaries

✔️ Responsiveness should be strategic, not reactive

Even though responsiveness is key to great landlord-tenant relationships, knowing when to pause is just as powerful. This episode gives you permission to protect your time—and train your tenants to respect it.

Think your portfolio is too small to call national retailers? Think again. In this episode, I break down down why even small shopping center owners should reach out to national tenants directly. Whether you own one property or 50, the key is to do your homework, know what the retailer needs, and make a compelling case for why your location is the perfect fit.

I share practical tips on how to get past the gatekeepers, why most landlords never visit retailer headquarters (and why you should), and how building these connections early can pay off as your portfolio grows. Don’t wait—learn how to confidently approach national retailers and set yourself apart from the crowd.

Key Insights:

✔️ You don’t need a huge portfolio to approach national retailers—just do your research

✔️ Know the brand’s needs before you call, and offer something valuable

✔️ Visit retailer headquarters whenever possible—few landlords make the effort

✔️ Confidence and preparation go a long way—don’t be intimidated

✔️ Start building relationships now, even if you’re a small portfolio owner

Even if you’re just starting out with a few properties, now is the time to make connections with the brands you want in your shopping center. As your portfolio grows, these relationships can give you a competitive edge and help you secure high-quality tenants down the line.

If you’ve ever felt hesitant to reach out to a national retailer, this episode will give you the mindset and strategy to move forward with confidence.

Sometimes it’s the little details that make the biggest impact. In this episode, I share the small but powerful changes she’s made to lease her shopping center spaces faster. From adding "Text for Info" to her leasing signs to setting up a quasi leasing office inside vacant spaces, I explain how these simple tweaks attract more interest and create opportunities to connect with prospective tenants.

I also cover practical tips like keeping utilities on to make spaces more inviting, using a single master key for all vacancies, and updating flyer images to reflect the most popular tenants. Whether you’re trying to lease a few spaces or manage a larger portfolio, these ideas will help you present your properties better and make leasing easier.

Key Insights:

✔️ Keep utilities on in vacant spaces—comfort and safety matter

✔️ Use a single master key for easier access to all vacancies

✔️ Set up a simple quasi leasing office for on-site meetings

✔️ Add “Text for Info” on your leasing signs—easy for prospects

✔️ Update flyer images to feature your most popular tenants

✔️ Highlight infrastructure like grease traps on storefront banners

ICSC Vegas is fast approaching - but should small shopping center owners actually go? In this episode, I break down whether the biggest retail real estate event of the year is worth the cost and time for investors who own just a few properties.

From networking hacks (like who you might meet in a rideshare) to what part of the event is actually valuable (hint: Professional Development Sunday), I share real talk on what you’ll get - and what you won’t - if you’re going to Vegas with a small portfolio and big expectations.

Key Insights:

✔️ ICSC Vegas is valuable for education and connections—but may not land you tenants

✔️ Local or regional ICSC shows are far more productive for small owners

✔️ If you’re going, don’t miss Professional Development Sunday

✔️ Avoid marketing to national tenants unless your portfolio justifies it

✔️ Use LinkedIn to pre-book meetings and avoid wandering the floor

✔️ Network early: opportunities start at the airport gate and hotel lobby

Last week was all about reports - but I left one of the most important off the list: occupancy percentage. In this episode, I dive deep into how tracking tenant occupancy costs not only helps you price rent with confidence, but also helps you spot trouble early, negotiate smarter, and even defend higher valuations with lenders and buyers.

I share how I’ve used this data to justify rent increases, negotiate better cap rates, and understand which tenants are performing - and which might be at risk. If you're not tracking occupancy percentages yet, this episode will make you start.

Key Insights:

✔️ Occupancy percentage = rent as a % of tenant sales—track it, use it

✔️ Use it to price rent, negotiate renewals, and spot underperforming tenants

✔️ Some tenants can handle higher % than others (e.g. liquor vs. furniture)

✔️ I use occupancy ratios to justify lower cap rates in refis/sales

✔️ You can start learning by analyzing OM rent rolls & reported sales

✔️ Most landlords ignore this - make it your edge

Everyone talks about sales and rent, but what reports do top shopping center owners actually use to run their properties? In this episode, I share the five essential reports she relies on to manage everything from lease renewals to rent increases, refinancing, and even delinquencies.

From sales performance to occupancy costs, rent rolls to renewal timelines - I break down how these reports help her stay ahead of tenant issues, maintain strong collections, and defend cap rates in a sale or refinance. If you're not reviewing these regularly, you might be flying blind.

Key Insights:

✔️ Sales reports help determine occupancy cost and support higher rents

✔️ Rent rolls are the foundation—track options, increases, CAM, and more

✔️ Expiration reports help plan ahead - but I prefer not to chase early renewals

✔️ Delinquency reports on the 10th and 20th keep collections tight

✔️ No grace periods - I hold even nationals accountable to paying on time

When your shopping center flyer says “great for retail, office, medical, AND entertainment,” it might sound impressive - but it's probably why you're not leasing any space. In this episode, I break down why throwing the kitchen sink into your marketing is killing your results, and how getting focused can completely change the game.

She shares a real story from a property owner struggling to lease space in a low-traffic, low-population area, and how his “everything to everyone” approach was confusing prospects. I give specific, actionable advice on how to reposition your marketing, what to fix on your flyer, and how to leverage local leasing success to your advantage.

Key Insights:

✔️ A “for lease AND for sale” flyer sends the wrong message to tenants

✔️ Don’t market medical space if you have poor parking or low visibility

✔️ Separate brochures for separate tenant types = more focused results

✔️ Prospects don’t want to figure it out—they want to feel like the space is for them

✔️ Find out who leased nearby spaces and connect with their brokers