How do you really know if your patient care is effective? It’s easy to rely on gut feelings or anecdotes, but those can lead us astray. If you’re serious about improving your clinical outcomes and patient experience, it’s time to start tracking objective metrics.

In this episode, we’re diving into the two essential metrics every clinician should track:

1. Forfeit Rate – How many patients stop care after 3 or fewer visits?
2. Appointment:Evaluation Ratio – How many visits, on average, are patients attending after their initial evaluation?

These numbers provide powerful insights into your clinical buy-in, the trust patients have in your care, and whether they’re staying long enough to achieve meaningful, lasting results.

What You’ll Learn in This Episode:

• Why relying on “gut feelings” can mislead even the best clinicians.
• The significance of your forfeit rate and what it reveals about patient buy-in.
• How your appointment:evaluation ratio highlights whether you’re making a long-term impact on your patients’ health.
• Actionable strategies to improve both metrics and enhance your practice.
• Practical tips for tracking, analyzing, and using metrics to guide your clinical care.

Business Accelerator Program

If you'd like to learn more about using these metrics in the context of your business and becoming a more confident business owner, make sure to join us for the next cohort of the Business Accelerator Program!  You can find all the details and submit an application at www.pelvicptrising.com/accelerator

About Us

Nicole and Jesse Cozean founded Pelvic PT Rising to provide clinical and business resources to physical therapists to change the way we treat pelvic health.   PelvicSanity Physical Therapy (www.pelvicsanity.com) together in 2016.  It grew quickly into one of the largest cash-based physical therapy practices in the country.

Through Pelvic PT Rising, Nicole has created clinical courses (www.pelvicptrising.com/clinical) to help pelvic health providers gain confidence in their skills and provide frameworks to get better patient outcomes.  Together, Jesse and Nicole have helped 600+ pelvic practices start and grow through the Pelvic PT Rising Business Programs (www.pelvicptrising.com/business) to build a practice that works for them! 

Get in Touch!

Learn more at www.pelvicptrising.com, follow Nicole @nicolecozeandpt (www.instagram.com/nicolecozeandpt) or reach out via email ([email protected]).

Check out our Clinical Courses, Business Resources and learn more about us at Pelvic PT Rising...Let's Continue to Rise!