This week, we are featuring an episode on leadership with a conversation between Stan, Chris, and Bill McDermott, the Chief Executive Officer of ServiceNow, a role he assumed in November of 2019. Bill has led innovation at the company as it has been at the forefront of digital transformation and shares his insights on company culture, leadership, and adaptation in business.

They discuss the characteristics of what makes a successful leader and how to navigate uncertainty when innovating. Bill details his experiences leading teams, what he envisions as the future of technology, and how it must improve people’s lives. Bill also shares his thoughts on the most pressing challenges facing leaders today, headlined by retention and creating a work environment that suits employees’ shifting needs.