Booking.com is the first port of call for many a traveller when they've got a trip to plan. But it isn't the only online travel agency out there. So how is it staying ahead of the game? On today's episode, its global social media director Laura Kaye reveals how Booking.com remains top-of-mind for holidaymakers through unique social creative. Find out how the brand deals with complaints in the comments, the most effective strategies for leveraging influencers, and the key to balancing high-performing 'travel porn' with ownable, distinctive content.

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